Service Delivery Policy
1. Digital Service Delivery
NIU IT Experts provides IT and web services only. There is no physical shipping. All deliverables are provided electronically.
2. Delivery Methods
- Email: reports, credentials handover documents, audit summaries
- Staging URLs: preview links for websites and designs
- Repository access: GitHub/GitLab for code deliverables
- Live deployment: production launch on your hosting
- Video call: consultation summaries and walkthroughs
3. Timelines
Standard response: within 1 business day for new inquiries. Project kickoff: typically 1–3 business days after deposit and access are received. Emergency recovery services prioritize same-day or next-day response when possible (PKT business hours).
4. Service Types and Typical Duration
| Service type | Typical start | Typical completion |
|---|---|---|
| Consultation / audit | 1–2 days | 3–7 days |
| Landing page / small site | 2–3 days | 7–14 days |
| Corporate website | 3–5 days | 3–6 weeks |
| E-commerce setup | 3–5 days | 2–4 weeks |
| Emergency recovery | Same day | 1–3 days |
| Monthly maintenance | Immediate upon signup | Ongoing |
5. Client Actions Required
Timely delivery depends on you providing hosting access, content, brand assets, and approvals. Delays on your side extend delivery timelines accordingly.
6. Support After Delivery
Post-delivery support terms depend on your service package. Maintenance plans include ongoing support; one-time projects include a limited handover period as specified in your proposal.