Privacy Policy

1. Introduction

NIU IT EXPERTS (SMC-PRIVATE) LIMITED ("NIU IT Experts") respects your privacy. This policy explains what personal data we collect, why we collect it, and your rights.

2. Data We Collect

• Contact data: name, email, phone, company name when you submit forms
• Project data: website URLs, hosting details, and credentials you voluntarily share for service delivery
• Technical data: IP address, browser type, pages visited (server logs)
• Quote cart: service selections stored locally in your browser (see Cookie Policy)

3. Purposes of Processing

Data	Purpose	Legal basis
Contact details	Respond to inquiries, send quotes, deliver services	Contract / legitimate interest
Project credentials	Perform development, recovery, or security work	Contract
Server logs	Security, fraud prevention, debugging	Legitimate interest
Marketing consent	Send service updates (only if opted in)	Consent

4. Data Sharing

We do not sell your personal data. We may share information with hosting providers, payment processors, or subcontractors strictly as needed to deliver your project, under confidentiality obligations.

5. Retention

Inquiry records are kept up to 3 years. Project files and credentials are retained for the duration of the engagement plus up to 12 months unless you request earlier deletion. Financial records follow applicable tax retention requirements in Pakistan.

6. Security

We use access controls, encrypted connections, and secure credential handling practices. No method of transmission over the internet is 100% secure.

7. Your Rights

You may request access, correction, or deletion of your personal data by emailing hello@niuitexperts.com. We will respond within a reasonable timeframe.

8. International Transfers

Some tools (e.g., cloud hosting, email) may process data outside Pakistan. We select providers with adequate safeguards where possible.

9. Changes

We may update this policy. Material changes will be reflected on this page with an updated date.