Frequently asked questions
Answers about our web development, recovery, and security services
Before hiring NIU IT Experts, review our policies:
What services does NIU IT Experts offer?
We offer website development, website recovery, SEO, security hardening, attack recovery, e-commerce setup, WordPress services, hosting migration, UI/UX design, maintenance plans, cloud/DevOps, and IT consultations.
How do I request a quote?
Browse our Services page, add packages to your quote cart, and submit the checkout form. Our team will contact you within 1 business day with a detailed proposal.
Are prices fixed?
Listed PKR prices are starting estimates. Final quotes depend on project scope, integrations, and timeline after we review your requirements.
How fast can you recover a hacked website?
Emergency recovery services typically begin same-day or next business day (PKT). Simple malware removal may complete within 24–72 hours; complex cases take longer.
Do you work with clients outside Lahore?
Yes. We serve clients across Pakistan and internationally. Most work is remote via secure access and video calls.
What access do you need to start?
Usually hosting/cPanel, WordPress admin, FTP/SFTP, or DNS access depending on the service. We guide you through secure credential sharing.
Is payment required upfront?
Most projects require a deposit before work begins. Milestone payments apply for larger engagements. Payment methods include bank transfer, JazzCash, and EasyPaisa.
Can I get a refund?
Refund eligibility depends on work completed. See our Refund Policy. Unused deposits before work starts may qualify for partial refunds.
Do you provide ongoing maintenance?
Yes. We offer monthly maintenance plans covering updates, backups, monitoring, and support tickets.
Will you sign an NDA?
Yes, for enterprise and sensitive projects we can sign a mutual NDA before sharing confidential details.
Who owns the website after development?
Upon full payment, you own custom deliverables. Third-party themes/plugins remain under their respective licenses.
Do you guarantee SEO rankings?
No ethical agency guarantees specific rankings. We follow best practices and provide transparent reporting on improvements.
What if my site goes down after you fix it?
Maintenance clients receive priority support. One-time projects include a limited handover window; extended support is available via maintenance plans.
How do you handle security incidents?
We isolate the site, remove malware/backdoors, patch vulnerabilities, restore from clean backups when needed, and provide an incident summary.
What currency do you charge in?
Primary pricing is in Pakistani Rupees (PKR). International clients may arrange USD invoicing by request.
How can I contact support?
Email hello@niuitexperts.com, call +92 300 1234567, or message us on WhatsApp. Hours: Mon–Sat 10:00 AM – 7:00 PM PKT.